If you’re new toAmazonor haven’t shopped with the online retailer in a while, you might need a quick reminder on how to locate your orders so that you’re able to track your packages and see exactly where they are in their delivery journey. It’s really easy to do this from the Amazon website and mobile app. Here’s how - step by step - no matter which device you use.
How to track your Amazon order
Wondering where your packages were delivered or if they’re still en route? Simply track your order through Amazon itself. You’ll need your Amazon account credentials to do this – because you need to actually log in to the Amazon website or mobile app to see your order history and tracking information. (SeeAmazon’s support page hereif you need help resetting your account password.)
Amazon website
Amazon mobile app
Why are there no delivery updates or tracking details?
Depending on the shipping method you chose, the tracking information might not be visible immediately. Amazon also said some packages, such as standard international deliveries, aren’t trackable. If you’re looking for other reasons as to why tracking information might not be available, Amazon has a support page for “Missing Tracking Information” that might be able to help.
Is your package late?
If the estimated delivery date for your package come and gone and your tracking info hasn’t changed, Amazon said you should still allow an additional day or two for the package to be delivered. It also listed recommended actions on its “Late Deliveries” support page.
Is your package missing?
If your package shows as delivered but you haven’t yet received it, go to Amazon’s “Find a Missing Package” support page for help.
How to contact the carrier of your packages
If you want to contact the carrier delivering your package, refer to their contact details onAmazon’s Carrier Contact Informationpage.
